Terms of Service

Last Updated: April 25, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Glowly mobile application and website (collectively, the "Service"). By creating an account, downloading the app, or using any part of our Service, you agree to these Terms and our Privacy Policy.

2. Eligibility

To use Glowly, you must:

• Be at least 13 years old globally, or at least 16 years old in the European Union
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Maintain the security and confidentiality of your account credentials

3. Medical Disclaimer

• AI analysis tracks general skin health trends—it does NOT diagnose medical conditions
• Product scanner identifies ingredients—it does NOT provide medical recommendations
• If you experience severe reactions, persistent skin problems, or concerning changes, seek professional medical help immediately
• Glowly is not approved by the FDA or any medical regulatory authority as a diagnostic tool

4. User Responsibilities

4.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at info@glowlyme.com if you suspect unauthorized access.

4.2 Prohibited Uses

You agree NOT to:

• Use Glowly for any illegal purpose or in violation of any laws
• Upload photos of other people without their explicit consent
• Attempt to reverse engineer, decompile, or hack the Service
• Use automated tools (bots, scrapers) to access the Service
• Impersonate others or provide false information
• Spam, harass, or abuse other users (if community features exist)
• Upload malicious code, viruses, or harmful software
• Sell, resell, or commercially exploit the Service without permission
• Use the Service to generate fake reviews or manipulate rankings

4.3 Content Ownership

You retain ownership of all content you upload (photos, notes, etc.). By using Glowly, you grant us a limited license to process, store, and display your content solely for the purpose of providing the Service. We will never use your photos for advertising or other purposes without explicit consent.

5. Service Availability

We strive to provide reliable access to Glowly, but we cannot guarantee:

• Uninterrupted or error-free operation
• That the Service will always be available or secure
• Specific accuracy levels for AI analysis (though we aim for high quality)
• That all products will be in our scanning database

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice when possible.

6. Intellectual Property

All intellectual property rights in Glowly—including the app, website, logo, design, AI algorithms, and content—are owned by or licensed to us. You receive a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.

You may NOT:

• Copy, modify, or create derivative works of our software
• Use our trademarks, logo, or branding without written permission
• Extract our database for commercial purposes

7. Payment and Subscriptions

7.1 Free and Paid Features

Glowly offers both free and premium features. Core functionality is available for free. Premium features may require a subscription, which will be clearly disclosed.

7.2 Free Trial

New accounts receive a 7-day free trial of Glowly Pro features. The free trial is provided directly by Glowly and is not an Apple or Google in-app purchase — no payment method is required and no charge is made during the trial. The trial ends automatically after 7 days, after which Pro features require an active paid subscription.

7.3 Subscription Plans

Glowly Pro is offered as an auto-renewable subscription through the Apple App Store (and Google Play on Android). Available plans:

• Glowly Pro Weekly — $7.99 USD per week
• Glowly Pro Monthly — $12.99 USD per month
• Glowly Pro Yearly — $69.99 USD per year (approximately $1.35 per week)

Prices are charged in your local currency at the equivalent of the USD price shown above and may vary slightly by region and applicable taxes. The exact price for your region is shown in the app before you confirm any purchase.

7.4 Auto-Renewal

• Subscriptions automatically renew at the end of each billing period (weekly, monthly, or yearly) unless you cancel at least 24 hours before the renewal date.
• Your iTunes / Apple ID account (or Google Play account) is charged for renewal within 24 hours prior to the end of the current period.
• You can review and manage your subscription, including turning off auto-renewal, at any time in your account settings on the App Store or Google Play after purchase.
• We may change subscription prices with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new price; you may cancel before the change takes effect.

7.5 How to Cancel

• iOS: Settings → [your Apple ID] → Subscriptions → Glowly → Cancel Subscription.
• Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Glowly → Cancel.
• Cancellation takes effect at the end of the current billing period; you keep access to Pro features until then.
• Cancellation does not entitle you to a prorated refund for the current billing period.

7.6 Refunds

All payments are processed by Apple (App Store) or Google (Google Play). Refund requests are governed by the policies of the respective store. For App Store purchases, you may request a refund at reportaproblem.apple.com.

8. Limitation of Liability

This includes but is not limited to damages arising from:

• Errors in AI analysis or product recommendations
• Skin reactions to products you used based on our suggestions
• Data loss or security breaches (despite our security measures)
• Service interruptions or unavailability
• Third-party actions or content

9. Indemnification

You agree to indemnify, defend, and hold harmless Glowly, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use or misuse of the Service
• Your violation of any rights of third parties
• Content you upload or share

10. Termination

10.1 By You

You may terminate your account at any time through the app settings or by emailing info@glowlyme.com. Upon termination, your data will be deleted according to our Privacy Policy.

10.2 By Us

We may suspend or terminate your access immediately without notice if:

• You violate these Terms
• Your account poses a security risk
• You engage in fraudulent activity or abuse
• Required by law or legal process

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

11.2 Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except where prohibited by law. You waive your right to participate in class action lawsuits.

11.3 Exceptions

Either party may seek injunctive relief in court for intellectual property violations or confidentiality breaches.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Significant changes will be communicated via:

• Email notification
• In-app notification
• Updated "Last Modified" date

Continued use of Glowly after changes constitutes acceptance of the new Terms. If you disagree, you must stop using the Service and may delete your account.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Glowly.

13.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

13.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

13.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations to any successor or acquirer.

14. Contact Information